Online Module for Filing & Tracking of Trade Complaints

Maintaining a good relationship with foreign buyers and suppliers is of utmost importance and complaints or trade disputes, whenever they arise, need to be settled amicably as soon as possible. With this this objective in view, the Directorate General of Foreign Trade (DGFT), Ministry of Commerce and Industry, Government of India, has created an online module for filing and tracking of quality complaints/trade disputes. Exporters/Importers (Indian/Foreigner) may file their complaints or trade disputes related to international trade at http://dgftebrc.nic.in:8090/TradeDispute/home. On submission, a Unique Reference Number (URN) starting with ‘Q’ will be generated and sent to the email id of the complainant. [Please make sure that the email id is functional as all future correspondence will be made on this id only].

2. The complainant, at a future date, can also provide additional material/correspondence to the DGFT RA/SEZ. While making any future correspondence with the DGFT RA/SEZ to whom the Online Application has been submitted earlier, the URN must be quoted invariably in the subject header of the email.

3. A link ‘View Status’ is also available for the complainant to check current position of the complaint.